Privacy & Security Policy
Your trust matters to us. This Privacy & Security Policy explains what information we collect, how we use and protect it, and the choices you have when you shop with TeaKM.
01Information We Collect
We collect information you provide directly to us, such as your name, email address, mobile number, shipping address, and payment details when you create an account, place an order, or contact customer support. We also automatically collect certain technical information, such as your IP address, browser type, and browsing behaviour on our site.
02How We Use Your Information
We use the information we collect to process and deliver your orders, communicate order updates, respond to support requests, personalize your shopping experience, and improve our products and services. We may also use your contact details to send promotional offers, which you can opt out of at any time.
03Cookies & Tracking Technologies
We use cookies and similar technologies to remember your preferences, keep you signed in, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of the site may not function correctly as a result.
04Data Sharing & Disclosure
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us with payment processing, shipping and logistics, or marketing, solely for the purpose of fulfilling our services to you, and only under appropriate confidentiality obligations.
05Data Security
We implement industry-standard technical and organizational safeguards, including encrypted transmission of payment data, to protect your personal information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
06Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with legal, accounting, or reporting obligations, after which it is securely deleted or anonymized.
07Your Rights & Choices
You may access, update, or request deletion of your personal information at any time by contacting our support team or through your account settings. You may also opt out of marketing communications by using the unsubscribe link in any email we send.
08Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
09Changes to This Policy
We may update this Privacy & Security Policy periodically to reflect changes in our practices or applicable law. Any changes will be posted on this page along with an updated effective date.