Payment & Refund Policy
We aim to make paying for and receiving refunds on your TeaKM order as simple and transparent as possible. Here's what you need to know.
01Accepted Payment Methods
We accept payments through major credit and debit cards, UPI, net banking, and popular digital wallets. All transactions are processed through secure, PCI-DSS compliant payment gateway partners.
02Payment Security
All payment information is encrypted using industry-standard SSL technology and processed directly by our payment gateway partners. TeaKM does not store your complete card or banking details on its servers at any point.
03Pricing & Taxes
All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Any additional shipping charges will be clearly displayed at checkout before you confirm your order.
04Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation via email and/or SMS containing your order details and estimated delivery timeline. Please retain this confirmation for your records.
05Refund Eligibility
We provide refunds for products that arrive damaged, defective, or significantly not as described, provided the issue is reported to us within 48 hours of delivery along with supporting photographs. Refunds are also issued for orders cancelled before dispatch.
06Refund Process & Timeline
Once a refund is approved, the amount will be credited back to your original payment method within 7-14 business days, depending on your bank or payment provider. You will receive an email confirmation once the refund has been initiated.
07Cancellations
Orders can be cancelled free of charge before they are dispatched from our warehouse. Once an order has been shipped, it cannot be cancelled, but you may be eligible to initiate a return upon delivery in line with our Delivery & Return Policy.
08Non-Refundable Items
For hygiene and safety reasons, opened or used tea products are not eligible for refund or return unless found to be defective or damaged upon arrival. Sale or clearance items are final sale unless defective.